Privacy Policy

1) Who We Are

NP Line Design Inc is a general contracting business serving Greater Los Angeles County, California. This policy applies to information collected through our website and related communications.

Tip: If you use multiple websites or domains in the future, this policy can be adapted to cover them as well.

2) Information We Collect

Information you provide to us

• Identifiers & contact details: name, phone number, email address.
• Address & business details: address, company name, job title (if provided).
• Project & inquiry information: message details, project notes, service requests, and any information you submit through forms, calls, texts, or email.

Information collected automatically

• Website usage data: pages viewed, referring/exit pages, approximate location (e.g., city/region), device/browser type, and general interaction data.
• Cookies and similar technologies: used for website functionality, analytics, and (now or in the future) advertising measurement.

3) How We Use Information

We may use personal information to:

• Respond to inquiries, provide quotes/estimates, and communicate about services.
• Schedule appointments, coordinate site visits, and deliver contracting services.
• Provide customer support and manage our relationship with you.
• Operate, maintain, and improve our website, marketing, and business operations.
• Conduct analytics to understand website performance and customer interest.
• Prevent fraud, protect our business and users, and enforce our policies.
• Comply with legal obligations and respond to lawful requests.

4) Cookies & Analytics Google Analytics

We use cookies and similar technologies to help our website function and to understand how visitors interact with it. At this time, we use Google Analytics. We may also use advertising/measurement pixels now or in the future (for example, pixels from social platforms or ad networks) to measure campaign performance, understand conversions, and improve our marketing.

You can manage cookies through your browser settings. If you disable cookies, some website features may not work as intended.

5) How We Share Information

We may share personal information in the following limited situations:

We do not sell personal information for money. If we use certain advertising/measurement pixels, that may be considered “sharing” under some laws (like California) for cross-context behavioral advertising. See the California Notice below.

6) Email & Text Messaging (SMS)

If you provide your phone number and/or email, we may contact you about your inquiry, estimate, scheduling, service updates, and (if applicable) marketing/promotional messages.

• Email: You can opt out of marketing emails by using the unsubscribe link (if provided) or by contacting us.
• Text/SMS: You can opt out of marketing texts at any time by replying STOP. Message and data rates may apply.

Note: If you begin recording calls or using call tracking numbers later, add a short “calls may be recorded for quality/training” notice at the start of the call and update your website footer notice.

7) Data Retention

We keep personal information for as long as reasonably necessary to respond to your request, provide services, maintain business records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

9) Your Choices & Rights

You may request that we:

• Provide access to the personal information we have about you (subject to verification and legal exceptions).
• Correct inaccurate information.
• Delete certain information (where applicable and permitted by law).
• Opt you out of marketing communications.

To submit a request, email us at [email protected]. We may need to verify your identity and request details before completing certain requests.

10) California Notice (CCPA/CPRA)

If you are a California resident, you may have additional rights regarding your personal information, including the right to know, delete, and correct certain information, and the right to opt out of certain “sharing” for cross-context behavioral advertising.

Categories of personal information collected

• Identifiers: name, phone number, email address.
• Customer records: address, company, job title (if provided), and project details you submit.
• Internet activity: website usage data via cookies/analytics (e.g., Google Analytics) and potential pixels.

Purposes

We use this information for the purposes described in this policy, including responding to inquiries, scheduling, providing services, marketing/promotions (where opted in), analytics, fraud prevention, and legal compliance.

Do Not Sell or Share

We do not sell personal information for money. If we use advertising/measurement pixels, that may be considered “sharing” under California law. You can request to opt out by emailing [email protected] with the subject line “Do Not Sell/Share Request.”

We may ask for information to verify your request. You may also control cookies through browser settings and (where available) platform ad settings.

11) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will take appropriate steps.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Effective Date” at the top of this page. Your continued use of our website after changes are posted means you accept the updated policy.

13) Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

NP Line Design Inc
Email: [email protected]
Service Area: Greater Los Angeles County, California, USA